Natural Australian Kulture Pty Limited (ACN 103 624 451) (NAK Hair, we, us and our) understand that your privacy is paramount and are committed to protecting your privacy. This policy sets out how we handle information about you. 

We may modify or amend this Privacy Policy from time to time and will publish any updated version of this Privacy Policy on our website when we do. This Privacy Policy was last updated on 2 June 2022. 

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not. 

We may collect personal information from you when you:

- participate in any event, class or competition organised or run by us; 
- buy any goods from us, we will collect the personal information you provide to us during the ordering process or in the course of the purchase; 
- visit our website; or 
- contact us by any method, such as telephone, email, post, facsimile or in person, 

The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your name, date of birth, contact details, address, your interests in our products or events, and any communications you send to us. 

There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable. 

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry. 

However, for most of our functions and activities we usually need your name and contact information.

Our web servers may automatically collect information when you visit our websites, including: 

- your IP address; 
- the date and time of your visit; 
- the parts of our website you access during your visit; 
- your actions on our website; and 
- the browser you are using.

In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. 

Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you. 

Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit. 

Our websites use Google Analytics, a web analytics service. Google Analytics uses cookies. The information generated by the cookie about your use of our websites is usually transmitted to a Google server in the USA and stored there.

The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes: 

(i) to provide you with information in relation to the products and services we provide; 

(ii) to send email notifications for special promotions or offers conducted by us; 

(iii) to conduct marketing activities and to conduct market research; 

(iv) to respond to your questions or suggestions; 

(v) to improve the quality of our products or services; or 

(vi) to improve the quality of your visit to our Website. 

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

We may disclose your personal information to other related entities within our corporate group for our own business purposes. Some of our related entities are located overseas, including in New Zealand. 

We may disclose information to third party contractors, such as Klaviyo, Inc., who help us conduct our business and carry out our functions and activities. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us. 

Klaviyo, Inc. may collect and store personal information when you visit our websites. For more information, please use this link: https://www.klaviyo.com/legal/privacy-policy. 

We may disclose your personal information to a third party referred to above that is located outside Australia, including in the United States of America. 

While we may market the goods or services of third parties in limited circumstances as described above, we will always do so ourselves (or using our own third-party contractors). We do not sell, rent or trade personal information to third parties for marketing purposes. 

We may also disclose your personal information as permitted or required by law.

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please email our Customer Care Team at info@nakhair.com.au. Alternatively, you may login to the website where you will be able to update certain information we hold about you. 

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part. 

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so). 

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. We utilise network firewalls and access control procedures as means of protecting your personal information, including restricting internal access to your personal information.

We may modify or amend this Privacy Policy from time to time. We will publish the current version of this Privacy Policy on our website at www.nakhair.com.au.

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our Customer Care Team at info@nakhair.com.au. 

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au. 

NAK is committed to fostering a culture of good corporate governance and ethical behaviour. This policy sets out NAK’s approach to managing disclosures by whistleblowers. It is a key part of our risk management and corporate governance framework and supports our Policies and Procedure Manual. 

This policy aims to: 

• ensure that individuals who disclose wrongdoing can do so safely, securely and with confidence that they will be protected; 
• ensure that there is a transparent process around receiving, handling and investigating disclosures; and 
• encourage a culture of compliance with our legal and ethical obligations. 

This policy applies to everyone who performs work for or with NAK, including: 

• all employees (whether ongoing, temporary, full time, part time or casual) and including trainees; 
• directors and officers of NAK; 
• relatives, dependents and spouses of current employees and officers of NAK; 
• any person who works for NAK under a contract, including a consultant, contractor, subcontractor, employee of a contractor or subcontractor or employee of a labour hire company who has been assigned to work at NAK; 
• former employees or officers of NAK; and 
• any organisation (and its employees) that has a relationship or is associated with NAK as a customer, supplier, adviser, agent or otherwise. 

In this policy, “NAK” means Natural Australian Kulture Pty Ltd. This policy also applies to disclosures made to NAK or Stopline in relation to matters within Part 9.4AAA (protection for whistleblowers) of the Corporations Act 2001.

It is critical that people who become aware of possible illegal or unethical conduct are able to disclose their suspicions to an appropriate person with the knowledge that their disclosures will be investigated properly and that they will not suffer negative consequences as a result of making a disclosure. It is equally important that potential wrongdoers know that others are encouraged to report their wrongdoing. 

The Corporations Act 2001 requires that companies such as ours (and our related entities) have appropriate whistleblower policies and systems in place for receiving, investigating and acting on certain disclosures made by an “eligible whistleblower” to a relevant person. The Taxation Administration Act 1953 also contains whistleblower protections. This policy covers the types of disclosures protected by these Acts. 
This is distinct from personal work-related grievances, which may be raised through the Grievances Policy contained in the Policies and Procedure Manual. 

For the purposes of this policy, a whistleblower is a person who has reasonable grounds to suspect there has been misconduct or an improper state of affairs or circumstances in relation to NAK and discloses that suspicion using one of the methods described below. 

Any matter that a person reasonably believes breaches NAK’s policies or the law should be reported in accordance with this policy.
Examples of misconduct or an improper state of affairs (Disclosable Conduct) can include: 

• breaches of laws or regulations; 
• unlawful, corrupt or irregular activities or practices or use of NAK’s funds or property; 
• illegal activities (including theft, drug sales/use, violence or threatened violence and criminal conduct); 
• breaches of NAK’s policies and procedures; 
• conduct that causes a substantial risk to public health, public safety or the environment; 
• dishonest or unethical behaviour; 
• financial fraud or mismanagement; 
• other conduct likely to damage NAK’s financial position or reputation; 
• conduct that endangers the public or financial system; 
• behaviour that is oppressive, discriminatory or grossly negligent; 
• conduct or proposed conduct suspected to be in breach of the Competition and Consumer Act 2010, Corporations Act 2001 or the Australian Securities and Investments Commission Act 2001; or 
• concealing misconduct or an improper state of affairs. 

Disclosable Conduct must be distinguished from personal work-related grievances. A personal work-related grievance is a grievance about any matter in relation to the discloser’s current or past employment that impacts the discloser personally but does not have significant implications for NAK more broadly. Conflicts between employees, decisions regarding transfers and promotions and disciplinary actions will generally be personal work-related grievances. 

NAK is committed to the protection of whistleblowers who report Disclosable Conduct in accordance with this policy. Other than as required by law and set out in this policy, NAK will not disclose the identity of whistleblowers without the whistleblower’s consent to that disclosure. Australian law prohibits the disclosure of a whistleblower’s identity other than as required to investigate the allegation or with the free consent of the whistleblower. All protected disclosure reports from whistleblowers will be kept confidential, except as required by law or where disclosure is necessary to regulatory authorities, law enforcement agencies or professional advisors. 

The Corporations Act 2001 also provides specific protections for whistleblowers relating to: 

• identity protection (confidentiality); 
• protection from detrimental acts or omissions; 
• compensation and remedies; and 
• civil, criminal and administrative liability protection. 

See below for links to guidance material from the Australian Securities and Investments Commission (ASIC) and more information about these protections. 
Specific protections are also provided under Australian tax laws (see the below link to information provided by the Australian Taxation Office). 

For personal grievances, see the People, Safety & Wellbeing Manager. 

You can make a whistleblower disclosure to any of the following internal Whistleblower Officers (by phone, email, mail or in person):

Michelle Pyers, Chief Financial Officer 

Email: michelle@nakhair.com.au 
Phone: (07) 3899 9133 
Mobile: 0423 269 752 

To be advised, Chief Executive Officer 

Email: 
Phone: (07) 3899 9133 
Mobile: 

Cass Reeves, Legal, Risk & Compliance Officer 

Email: cass@nakhair.com.au 
Phone: (07) 3899 9133 
Mobile: 0401 360 166 

You can make a whistleblower disclosure to our external whistleblower service (by phone, email, online or mail):

Stopline 

Telephone: 1300 30 45 50 (Australia only) 
Email: makeareport@stopline.com.au 
Online: https://nakhair.stoplinereport.com 
Mail: NAK Hair c/o Stopline, PO Box 403, Diamond Creek, VIC 3089 
APP: Free download from the Apple iTunes store and Google Play 

NAK is committed to doing what it reasonably can to protect whistleblowers making a protected disclosure report in accordance with this policy from reprisal or victimisation. 

Depending on the nature of the allegation and the people involved, in order to protect a whistleblower, NAK may: 

• monitor or manage the behaviour of employees; 
• relocate employees; 
• offer the whistleblower a leave of absence or flexible work during the investigation; or 
• rectify any detriment that the whistleblower may have suffered. 

NAK will look for ways to support all whistleblowers but will not be able to provide non-employees with the same type and level of support it provides to employees. NAK will take all reasonably practicable steps to protect non-employee whistleblowers. 

A whistleblower who believes they, or any other person, have been subject to victimisation or harassment as a result of having made a disclosure under this policy, should immediately report the matter to the People, Safety and Wellbeing Manager. Where such an incident occurs, the Workplace Bullying and Harassment Policy (within the Policies and Procedure Manual) will apply. 

An investigation will be undertaken by an independent investigator. Depending on the nature of the allegation, the investigator may be someone internal to NAK or an external party such as an external lawyer or accountant or other investigator as appropriate. 

The investigator will conduct the investigation as soon as practicable, ensuring that all fact finding undertaken in a timely, confidential, fair and objective manner resulting in a report to the appropriate decision maker. The decision maker will then consider the report and decide what, if any, action is required. 

Either the recipient of the disclosure or another appropriate person will keep the whistleblower informed of the progress of the investigation and outcome. The detail provided to the whistleblower will reflect the nature of the allegations and the rights of others involved and therefore may be limited. 

A whistleblower making a protected disclosure report will be protected from reprisal or victimisation in response to making a complaint under this policy. NAK will not tolerate victimisation of whistleblowers or others who raise complaints. Victimisation under this policy includes, but is not limited to: 

• Punishing or retaliating against someone because they have made a complaint or are involved in a complaint process; 

• Retaliating or treating anyone detrimentally who raises genuine complaints of unacceptable behaviour under this policy or another policy; or 
• NAK retaliating or treating employees detrimentally who raise genuine complaints of unacceptable behaviour. 

Victimisation of a whistleblower by another employee (however senior) will be investigated as a breach of this policy and may result in disciplinary action up to and including termination. 

Breaches of this policy will be taken seriously by NAK. NAK reserves the right to take appropriate disciplinary action up to and including termination for employee non-compliance with this policy.

Whistleblowing is about reporting incidences of real or perceived improper conduct and is not about settling a grievance. 

A report under this policy may damage the reputation or career prospects of people who are the subject of the allegations. Therefore, it is important that those who report Disclosable Conduct do so in good faith and with reasonable grounds for believing the information is correct or likely to be correct. NAK takes all reports seriously but will look unfavourably on any false reports or claims. Disciplinary action may be taken against any employee who knowingly makes a false report.

 This policy has been made available to employees and contractors on Employment Hero and as part of new employee induction and refresher training for existing employees. It will also be made available publicly on NAK’s website. A copy of this policy has been provided to Stopline. 

In all instances, the recipient of the disclosure will report the disclosure to any of the Whistleblower Officers or Stopline. The Whistleblower Officers or Stopline will maintain a register of disclosures, the outcome of investigations and any required remediation. This register is strictly confidential and the information in it will not be disclosed to anyone outside of the above Whistleblower Officers or Stopline without the express approval of the above Whistleblower Officers or Stopline. 

At all times in recording and reporting on disclosures under this policy, NAK will do everything reasonably practicable to protect the whistleblower and their identity.

ASIC WHISTLEBLOWER RESOURCES

ASIC has information regarding whistleblowing available from its website at: https://asic.gov.au/about-asic/asic-investigations-and-enforcement/whistleblowing/ 

In relation to rights and protections for whistleblowers, see Information Sheet 238 Whistleblower rights and protections: https://asic.gov.au/about-asic/asic-investigations-and-enforcement/whistleblowing/whistleblower-rights-and-protections/ 

For information for recipients of disclosures, see Obligations on company officers: https://asic.gov.au/for-business/running-a-company/company-officeholder-duties/whistleblowers-company-officeholder-obligations/ 

ATO WHISTLEBLOWER RESOURCES 

The Australian Taxation Office (ATO) introduced new arrangements to protect whistleblowers in July 2019, information is available from: https://www.ato.gov.au/general/gen/whistleblowers/.

NAK will review this policy annually to ensure that it reflects any relevant legislative changes and remains consistent NAK’s values. 

Last Updated: September 2024