Customer Care

By entering the ROH Competition, you are agreeing to the following terms and conditions:  

• Competition Type: Game of Chance 
• Name of Promotion: December ROH Giveaway 
• Promoter Name & ABN: Natural Australian Kulture Pty Ltd (ABN 50 103 624 451), trading as NAK HAIR AUSTRALIA 
• Address: 7 Eagleview Place, Eagle Farm QLD 4009 Australia 
• Social Media Channel: @roh.australia 
• Websites: https://nakhair.com.au 
• Competition Period: Competition Period commences on Monday 1 December 2025 at  8.00am AEST and concludes on Wednesday 31 December 2025 at 11.59pm AEST. Entries will be open for entrants throughout the Competition Period. The Promoter reserves the right to tease the promotion prior to the commencement of the Competition Period and reserves the right to terminate the Competition subject to any direction from a regulatory authority.  

Entry Restrictions  

1. Entrants must be 18 years of age or over at the time of entry. 
2. Competition is not open to any person, including Australian residents, entering the Competition from outside of Australia. 
3. Entrants acknowledge that they must be contactable by the Promoter to be successful. Entrants unable to be contacted in accordance with these terms for any reason will forfeit their prize. 
4. Entrants who provide incorrect, misleading or fraudulent information are ineligible in the Competition and all entries of an entrant who is deemed by the Promoter to have provided incorrect or misleading information may, at the discretion of the Promoter, be deemed invalid. 
5. Entrants may be asked to provide a nominated valid postal address and email address as requested by the Promoter, at the Promoter’s discretion. 
6. Entrants must be Australian resident and have a registered address in Australia. 
7. By submitting an entry, the entrant acknowledges and agrees to be bound by these Terms and Conditions. 
8. Competition is not open to: 
9. Employees of, or contractors to, the Promoter or any of its agencies involved with the Promotion; 
10. Spouse, de facto spouse, parent, natural or adopted child, or sibling (whether natural or adopted by a parent) of such employees and contractors (whether or not they live in the same household); or 
11. Any person where that person or anyone from the same family or household has won a prize or prizes from the Promoter valued either individually or collectively at more than $1,000 in the six (6) months prior to the commencement of the Competition. 
12. Redeeming the prize and any tickets, passes or vouchers issued as part of the Prize is conditional on acceptance of terms and conditions as detailed by the Promoter, any prize providers and the airline carriers in accordance with normal travel practices. 
13. All entrants acknowledge and agree that the Promoter can rely on these Terms and Conditions, in particular if the Promoter only learns of an entrant’s ineligibility after the Promoter has or appears to have awarded the prize to the ineligible entrant. In those circumstances, the Promoter can require return of the prize or payment of its value to the Promoter. 

 How to Enter  

1. During the Competition Period, entrants must: 
2. follow @roh.australia on Instagram; 
3. like and save at least one post from the account; and  
4. tag a friend in the comments section of a competition-related post.  
5. Each additional comment will count as a bonus entry.  
6. Entrants may also receive one additional bonus entry by sharing a competition-related post to their Instagram story. 

Limitation on Entries 

1. Entrants may enter as many times as they would like. 

Prize Draw  

1. Each valid entry submitted in the above specified Competition Period will go into the draw to win a Prize. The winner will be drawn at random from the list of valid entries. The draw will take place at NAK Hair Head Office, 7 Eagleview Place, Eagle Farm, Queensland on Tuesday 6  January 2026 at 8.00am AEST. 

Prize Details: 

1. There is one (1) Prize to be won, for one (1) Winner.  
2. The Prize is a ROH PR Box (valued at – AUD$148 Recommended Retail Price), and includes: 
3. 1 x ROH Universal Wash 350mL; 
4. 1 x ROH Universal Condition 350mL; 
5. 1 x ROH Daily Hair Tonic 150mL; and  
6. 1 x ROH Scalp Renew Serum 50mL. 
7. The Prize must be accepted as awarded and is not transferable or otherwise redeemable for cash and cannot be taken in parts. The odds of winning the prize depend on the number of eligible entries received.  

Winner Notification 

1. The winner will be notified if they have been successful in winning a prize within one (1) day of the Competition Draw Date. 
2. The winner will be notified via Instagram direct message from @roh.australia.  

Prize Claim & Delivery  

1. The Prize must be claimed by 5.00pm AEST on Friday 9 January 2026.  Any unclaimed prize will be forfeited, and the prize will be re-drawn. 
2. The Winner may be required to provide any documentation which the Promoter and/or the Promoter’s insurer reasonably requests for the purposes of prize redemption. 
3. The Promoter will not be liable for prizes that are damaged or lost in the mail or not delivered to the winner due to external circumstances outside of the Promoter’s control. No compensation or replacement prizes will be offered. 
4. Prizes may be provided to the winner by the Promoter and will be delivered to the winner’s residential address via mail and/or delivered via email. 
5. Where the prize is a physical products or gift card, the prizes may be provided to the winner by the Promoter and can be delivered to the winner’s residential address via mail or delivered via email  

Prize Claim Date & Time & Unclaimed Prize Draw  

1. If a winner does not claim their prize/s within the specified period, they will forfeit their prize.  
2. Unclaimed Prize Draw: 
3. A re-draw will then take place at NAK Hair Head Office, 7 Eagleview Place, Eagle Farm, on Monday 12 January 2026 at 8.00am AEST. 
4. The Winner of the redraw will be drawn at random from the list of valid entries.  
5. The winner will be notified within one (1) business day of the redraw date, via Instagram direct message from @roh.australia.  

Special conditions  

1. The Promoter’s decision is final, and no correspondence will be entered into regarding the award of any prize or the pronouncement of a winner/s (as applicable).  
2. Prizes awarded are subject to availability and are at the complete discretion of the Promoter.  
3. Prior to acceptance of any prize, the Promoter may require the winner to sign documents including a prize acceptance form. Any winner that fails to sign any required documentation as requested by the Promoter may be disqualified from the promotion.  
4. Should there be any technical malfunctions for any reason, the Promoter has the option to extend the time period for giveaways and/or change the specified day. The Promoter will then stipulate online or on social the new end time of the competition.  

Information collected  

1. The entrant acknowledges and agrees that their personal information will be collected for the purpose of administering the competition and arranging for the prize to be provided to the winning entrant, and otherwise in accordance with the Promoter’s Privacy Policy, found at https://nakhair.com.au/privacy-policy. 

Contesting dates 

1. Contesting dates for prize giveaways is at the absolute discretion of the Promoter. Should for any reason the contesting dates need to change (for example, due to any changes to prize availability) the Promoter will communicate the date change online and/or on social. The Promoter also has the option to extend the existing contesting day should it be required for any reason.  

Win a Year’s Supply of NAK Hair – Terms and Conditions 

By entering the NAK Hair Competition, you are agreeing to the following terms and conditions:  

• Competition Type: Game of Chance 
• Name of Promotion:  Win a Year’s Supply of NAK Hair 
• Promoter Name & ABN:  Natural Australian Kulture Pty Ltd (ABN 50 103 624 451), trading as  NAK HAIR AUSTRALIA 
• Address:  7 Eagleview Place, Eagle Farm QLD 4009 Australia 
• Social Media Channel:  @nakhair  
• Websites: https://nakhair.com.au 
• Competition Period: Competition Period commences on Monday 17 November 2025 at  9am AEST and concludes on Monday 01 December 2025 at 11.59pm AEST. Entries will be open for entrants throughout the Competition Period. The Promoter reserves the right to tease the promotion prior to the commencement of the Competition Period and reserves the right to terminate the Competition subject to any direction from a regulatory authority.  

1. Entry Restrictions   
2. Entrants must be 18 years of age or over at the time of entry. 
3. Entrants may enter multiple times. 
4. Competition is not open to any person, including Australian residents, entering the Competition from outside of Australia. 
5. Entrants acknowledge that they must be contactable by the Promoter to be successful. Entrants unable to be contacted in accordance with these terms for any reason will forfeit their prize. 
6. Entrants who provide incorrect, misleading or fraudulent information are ineligible in the Competition and all entries of an entrant who is deemed by the Promoter to have provided incorrect or misleading information may, at the discretion of the Promoter, be deemed invalid. 
7. Entrants may be asked to provide a nominated valid postal address and email address as requested by the Promoter, at the Promoter’s discretion. 
8. Entrants must be Australian resident and have a registered address in Australia. 
9. By submitting an entry, the entrant acknowledges and agrees to be bound by these Terms and Conditions. 
10. Competition is not open to: 
11. Employees of, or contractors to, the Promoter or any of its agencies involved with the Promotion; 
12. Spouse, de facto spouse, parent, natural or adopted child, or sibling (whether natural or adopted by a parent) of such employees and contractors (whether or not they live in the same household); or 
13. Any person where that person or anyone from the same family or household has won a prize or prizes from the Promoter valued either individually or collectively at more than $1,000 in the six (6) months prior to the commencement of the Competition. 
14. Redeeming the prize and any tickets, passes or vouchers issued as part of the Prize is conditional on acceptance of terms and conditions as detailed by the Promoter, any prize providers and the airline carriers in accordance with normal travel practices. 
15. All entrants acknowledge and agree that the Promoter can rely on these Terms and Conditions, in particular if the Promoter only learns of an entrant’s ineligibility after the Promoter has or appears to have awarded the prize to the ineligible entrant. In those circumstances, the Promoter can require return of the prize or payment of its value to the Promoter. 

1. How to Enter  
2. During the Competition Period, entrants must sign up to the NAK Hair database. Once completed, Entrants will receive one (1) entry. 
3. Entrants will receive one (1) bonus entry for each purchase made during the Promotion Period on NAK’s website (https://nakhair.com.au/) using the same email and phone number.  
4. Multiple entries are permitted based on the number of qualifying purchases.  

1. Prize Draw  
2. Each valid entry submitted in the above specified Competition Period will go into the draw to win a Prize. The winner will be drawn at random from the list of valid entries. The draw will take place at NAK Hair Head Office, 7 Eagleview Place, Eagle Farm, Queensland on Friday 5 December 2025 at 9 am AEST. 

1. Prize Details: 
2. There is one (1) Prize to be won, for one (1) Winner. The Prize includes a year’s supply of NAK Hair products (minimum value AUD$600 – Recommended Retail Price).  
3. The Prize includes a curated selection of NAK Hair products, delivered quarterly to the Winner across 12 months.  
4. The Prize must be accepted as awarded and is not transferable or otherwise redeemable for cash and cannot be taken in parts. The odds of winning the prize depend on the number of eligible entries received.  

1. Winner Notification 
2. The winner will be notified if they have been successful in winning a prize within three (3) business days of the Competition Draw Date. 
3. The winner will be notified via email and/or phone. 

1. Prize Claim & Delivery  
2. Prizes must be claimed by 5pm AEST on Friday 12 December 2025.  Any unclaimed prizes will be forfeited, and the prize will be re-drawn. 
3. Winners may also be required to provide any documentation which the Promoter and/or the Promoter’s insurer reasonably requests for the purposes of prize redemption. 
4. The Promoter will not be liable for prizes that are damaged or lost in the mail or not delivered to the winner due to external circumstances outside of the Promoter’s control. No compensation or replacement prizes will be offered. 
5. Prizes may be provided to the winner by the Promoter and will be delivered to the winner’s residential address via mail and/or delivered via email. 
6. Where the prize is a physical products or gift card, the prizes may be provided to the winner by the Promoter and can be delivered to the winner’s residential address via mail or delivered via email  

1. Prize Claim Date & Time & Unclaimed Prize Draw  
2. If a winner does not claim their prize/s within the specified period, they will forfeit their prize.  
3. Unclaimed Prize Draw: 
4. A re-draw will then take place at NAK Hair Head Office, 7 Eagleview Place, Eagle Farm, on Monday 15 December 2025 at 3pm AEST. 
5. The winner/s of the redraw will be drawn at random from the list of valid entries. The winner will be notified via email or phone if they have been successful in winning a prize within three (3) days of the Unclaimed Prize Draw date.  

1. Special conditions  
2. The Promoter’s decision is final, and no correspondence will be entered into regarding the award of any prize or the pronouncement of a winner/s (as applicable).  
3. Prizes awarded are subject to availability and are at the complete discretion of the Promoter.  
4. Prior to acceptance of any prize, the Promoter may require the winner to sign documents including a prize acceptance form. Any winner that fails to sign any required documentation as requested by the Promoter may be disqualified from the promotion.  
5. Should there be any technical malfunctions for any reason, the Promoter has the option to extend the time period for giveaways and/or change the specified day. The Promoter will then stipulate online or on social the new end time of the competition.  

1. Information collected  
2. The entrant acknowledges and agrees that their personal information will be collected for the purpose of administering the competition and arranging for the prize to be provided to the winning entrant, and otherwise in accordance with the Promoter’s Privacy Policy, found at https://nakhair.com.au/privacy-policy. 
3. The entrant acknowledges that, by entering and agreeing to these Terms and Conditions, the entrant agrees to receive marketing communications from NAK Hair (entrants may unsubscribe at any time).  

1. Contesting dates 
2. Contesting dates for prize giveaways is at the absolute discretion of the Promoter. Should for any reason the contesting dates need to change (for example, due to any changes to prize availability) the Promoter will communicate the date change online and/or on social. The Promoter also has the option to extend the existing contesting day should it be required for any reason.  

Terms & Conditions – Win the Ultimate Party Season Pack 

Participants have the chance to win one (1) Cloud Nine x NAK Hair ‘Party Season Pack’, valued at over AUD$500 RRP, by entering via the NAK Hair lead generation form (email database sign-up) found [insert details of where this will be located]. 

1. General 

The Promoter is Natural Australian Kulture Pty Ltd (ABN 50 103 624 451) of 7 Eagleview Place, Eagle Farm QLD 4009, Australia. 

The Giveaway Partner is Cloud Nine ANZ Pty Ltd, trading as Cloud Nine, (ABN 65 640 337 015) of Level 1, 54 Balgowlah Road, Balgowlah NSW 2093, Australia. 

By entering the Cloud Nine x NAK Hair ‘Party Season Pack’ Promotion, entrants accept and agree to these Terms & Conditions. Errors and omissions excepted. This Promotion is not sponsored, endorsed, or administered by Instagram, Meta, or any other third-party platform. 

1. Eligibility 

The Promotion is open to all Australian residents aged 18 years and over. Employees of the Promoter or the Giveaway Partner, and their immediate family members, are not eligible to enter. Entrants must provide a valid email address and agree to join the Promoter and Giveaway Partner’s email databases to be eligible. 

1. Promotion Period 

The Promotion runs from Monday 1 December 2025 at 9:00am AEST until Monday 5 January 2026 at 11:59pm AEST (Promotion Period). Entries received after the closing date will not be accepted. The Promoter reserves the right to modify, extend, or cancel the promotion at any time without prior notice. 

1. How to Enter 

To enter, eligible entrants must, during the Promotion Period, sign up via the official Party Season Giveaway form. Only one (1) entry per eligible entrant will be accepted. Entries that are incomplete or illegible will be deemed invalid. 

1. Prize Details 

There is one (1) prize to be won. The prize includes: 

• 1 x Cloud Nine Wide Iron Starlight Grey, valued at AUD$409.00 RRP; 
• 1 x NAK Signature Blowout Smooth Mist 250mL, valued at AUD$36.95 RRP; 
• 1 x NAK Signature Nourish Shampoo 350mL, valued at AUD$36.95 RRP; 
• 1 x NAK Signature Nourish Condition 350mL, valued at AUD$36.95 RRP; 
• 1 x NAK Signature Replends Crème Leave-In Moisturiser, valued at AUD$38.95 RRP; 
• 1 x NAK Signature Fixation Finishing Spray 400g, valued at AUD$16.95 RRP; and  
• 1 x NAK Signature Wet & Dry Styling Brush, valued at AUD$32.95 RRP. 

The total prize value is AUD$608.70 RRP. The prize must be accepted as awarded and is not transferable, exchangeable, or redeemable for cash. The odds of winning depend on the number of eligible entries received. 

1. Prize Draw & Notification 

All eligible entries received during the Promotion Period will go into the draw. The winner will be drawn at random from eligible entries at NAK Hair Head Office, 7 Eagleview Place, Eagle Farm QLD, on Tuesday 6 January 2026. 

The winner will be notified via email within three (3) business days of the draw date. The prize must be claimed by 5:00pm AEST on Tuesday 13 January 2026. 

If the prize is not claimed by this time, a redraw will occur on Tuesday 13 January 2026 at 3:00pm AEST at the same location. The redraw winner will be notified via email within three (3) business days of the redraw. 

The Promoter will not be responsible for prizes lost, damaged, or undelivered due to circumstances beyond its control. Prizes will be delivered via mail to the winner’s nominated Australian address. 

1. Privacy 

By entering, entrants acknowledge and consent that their personal information will be collected for the purpose of administering the Promotion, verifying eligibility, providing the prize, and for future marketing communications. 

The entrant’s name, email address, and phone number will be shared between the Promoter (NAK Hair) and the Giveaway Partner (Cloud Nine Australia) for their respective marketing purposes. Entrants understand that both parties may contact them with promotional content, offers, newsletters, or other marketing materials. 

All personal information will be handled in accordance with each brand’s respective Privacy Policy: 

• NAK Hair: https://nakhair.com.au/privacy-policy 
• Cloud Nine: https://www.cloudninehair.com.au/pages/privacy-policy 

Entrants may unsubscribe from marketing communications from either the Promoter or the Giveaway Partner at any time using the unsubscribe facility in communications.  

At NAK Hair Australia, we’re delighted to include a complimentary sample with every online order, as a small thank you from us to you. 

Offer Details:

• One free sample is included automatically with every online order, while stocks last.
• Samples are selected at the discretion of NAK Hair and are subject to availability.
• Customers cannot choose their preferred sample.
• Sample type may vary between orders and is not guaranteed to reflect the items purchased.
• Offer is valid for online retail customers only who place an order from www.nakhair.com.au.
• Not redeemable for cash or exchangeable for other items.

 Note: This offer is subject to change or cancellation at any time without prior notice.

For more information, please contact our Customer Experience team at support@nakhair.com.au.

• Australia Post Regular $9.95, free for orders over $49
• Australia Post Express $14.95, free for orders over $80

Please note: Orders that contain aerosols will be shipped via Direct Freight Express.

• Australia Post Regular - 3-9 Business Days
• Australia Post Express - 1-4 Business Days

Orders placed before 12pm AEST (Monday–Friday) will be dispatched the same business day. Orders placed after this time will be dispatched the next business day. Excludes public holidays. Orders may experience shipping delays due to public holidays, and during periods of high traffic.

Please note that during sale periods there may be a slight delay due to high order volumes and Australia Post demand.

Australia Post will deliver your parcel, but please note that we aren’t responsible for any delays that may occur. Unfortunately, we cannot ship flammable items like aerosols via Express Post. They are classed as Dangerous Goods and will be sent via courier - Direct Freight Express and usually take 1-9 working days to arrive.

PLEASE NOTE: Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.

Please note that the dates provided are for items being sent to metro locations. Allow additional time for items sent outside metro areas.

Standard shipping

Order by 12PM AEST on the below dates:

Monday 15 Dec - NT

Wednesday 17 Dec - WA

Thursday 18 Dec - NSW, QLD, SA, ACT, TAS

Friday 19 Dec - VIC

Express shipping

Order by 12PM AEST on the below dates:

Monday 22 Dec - Metro NSW, ACT, VIC, QLD, SA

Friday 19 Dec - Metro NT, TAS, WA

While we strive to ensure timely delivery, please note that delays may occur due to factors outside our control, such as carrier
disruptions. For urgent deliveries, we recommend selecting the Express Shipping option (excludes aerosols).

Australia Post can deliver your parcel straight to a PO Box or Parcel Locker.

Just a heads up: If your order includes flammable products it will be delivered by a courier instead. Couriers can't utilise Australia Post PO Boxes and Parcel Lockers so we’ll need a street address instead.

Once your order has been fulfilled, you will receive a tracking number via email to monitor its progress.

Click here to track your Australia Post delivery.

Click here to track your Direct Freight Express Delivery.

Orders placed before 1pm AEST from Monday - Friday will be dispatched the same business day. Orders placed after this time will be dispatched the next business day. Excludes public holidays.

If you have an Australia Post account attached to your email, they will send you a text message with options for your delivery. You’ll be able to choose whether you’d like your parcel to be left at your address without a signature, or if you prefer it to be taken to your local post office for collection.

Apologies for any confusion! Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.

Oh no! That's not the NAK way.

Here’s what to do:

• Keep the product and all packaging as you found it (even if it’s a little worse for wear).
• Snap a few photos of the damage
• Send your pics and your order number to our Customer Care team at support@nakhair.com.au.

We’ll jump on it and sort things out ASAP.

Please send us at email at support@nakhair.com.au with:

• A photo of what you recieved
• A photo of the packaging

Or hit us up on LiveChat.

We’ll chat with our warehouse team and get a replacement sorted for you.

At the moment we don’t ship internationally - but we’re working on it.

We offer a 30-day return and refund policy for:

• products which are unused, unopened and in original packaging; and
• incorrect, damaged, faulty or missing items.

Please review the details below to ensure your request is processed smoothly.

1. Incorrect, Damaged or Faulty Products

If you receive an incorrect, damaged, or faulty product, please contact us within 30 days of receiving your order. Include the following details in your email to support@nakhair.com.au:

• Order number
• Photos of the product (s) showing the issue.

Once verified, we will provide instructions for a replacement or refund.

2.  Missing Items

If an item is missing from your order, please notify us as soon as possible.

Please email us at support@nakhair.com.au:

• A photo of what you recieved
• A photo of the packaging

3. Change of Mind

We offer a 30-day Change of Mind return policy for products which are unused, unopened and in original packaging. Please contact us within 30 days of receiving your order. Include the following details in your email:

• Order confirmation number.
• Details of product(s) you would like to return.
• Reason for return.

If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item/s. if the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

4. Other Issues

If you experience any other issues with our products, such as an adverse reaction, please contact us at [insert email] with details. Our team will assist you in resolving the matter.

If you need to return a product in accordance with this policy, please follow these steps:

• Contact our Customer Care Team at support@nakhair.com.au to receive return instructions.
• Package the product securely to prevent damage during transit.
• We recommend you use a trackable and insured shipping service, as we cannot take responsibility for items lost or damaged in return transit.

Important Notes:

• Shipping costs for returns are the responsibility of the customer and are non-refundable.
• For hygiene reasons, we do not accept returns or exchanges for accessories.

Welcome to NAK Hair! By accessing or using our website (www.nakhair.com.au), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree to these terms, you must refrain from using our website. If you are uncertain about any of the terms, please contact NAK Hair before the completion of any purchase.

These Terms and Conditions govern your use of the NAK Hair website and your purchase of products from us.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms.

The website is intended for use by individuals aged 18 years or older. By using the website, you confirm that you meet this requirement.

All products available on our website are for personal use only and may not be resold or used for commercial purposes.

You agree to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines.

You should always check the ingredients for products to avoid potential allergic reactions.

Orders are subject to acceptance by NAK Hair. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorised activity.

In the event a product is unavailable, we will notify you and provide a full refund for the unavailable item.

Product descriptions, images, and pricing are provided for informational purposes. While we strive for accuracy, we do not guarantee that all information is error-free. NAK Hair reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Except where prohibited by law, NAK Hair may limit the number of products available for purchase by any one customer.

All prices are listed in Australian dollars (AUD) and include Australian Goods and Services Tax (GST) where applicable.

Prices are subject to change without notice, but orders will be charged at the rate in effect at the time of purchase.

Payment must be made at the time of purchase using one of the accepted payment methods listed on our website.

We may conduct pre-authorisations on your payment method to ensure sufficient funds are available.

NAK Hair is under no obligation to ship any goods ordered until payment for those goods has been received.

We offer shipping within Australia. Shipping fees and delivery times are outlined in our Shipping Information section.

Free Regular shipping is available for orders over $49 AUD, and Free Express Shipping is available for orders over $80 AUD.

Once your order is dispatched, you will receive a tracking number to monitor its progress.

NAK Hair is not responsible for delays caused by third-party carriers or customs processes.

We offer a 30-day return policy for products which are unused, unopened and in
original packaging. To initiate a return, please contact our customer service team at support@nakhair.com.au. If the purchase included a Gift with Purchase GWP), the gift must be returned along with the purchased item/s. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

Refunds will be processed to the original payment method within 7 business days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to a fault or error on our part.

If you’ve received an incorrect, damaged, or faulty item, please take a photo of the fault and contact us within 30 days of receiving your order. Do not dispose of the faulty item until we’ve had a chance to review.

If an item is missing from your order, please contact our Customer Support Team as soon as possible.

Promotional codes must be applied at checkout and cannot be added to completed orders.

Promotions cannot be combined with other offers unless explicitly stated.

NAK Hair reserves the right to modify or cancel promotions at any time without notice.

NAK’s ‘Subscribe and Save’ is a repeat order at various intervals created for an item when you select that option against the product when placing an order for it. All items may not be eligible for Subscribe and Save. 

You do not need an existing account to purchase a subscription order. Where applicable, subscriptions can be purchased at checkout like any other product. During checkout, you must agree to the cancellation policy to confirm you understand you are purchasing a subscription.

When a subscription is purchased, an account is automatically created for you. You can access this account by signing in via the store’s menu or by selecting “Manage your subscription” from subscription-related email notifications. Account access is password-free; simply enter your email address and receive a one-time
6-digit verification code to log in. Once logged in, you can manage your
subscription, including updating payment details, changing shipping
information, pausing or cancelling your subscription, viewing or skipping
upcoming orders, and reviewing past orders.

Subscribe and Save means you enjoy 15% off for every future recurring order with us for that item. The discount is based on our full regular price (i.e. when not on sale or other promotion) and cannot be used in conjunction with any other offer.

You can pause, skip or cancel a Subscribe and Save order at any time leading up to the placement date.

If any item in your Subscribe and Save order is out of stock or cannot be sent to you, we will attempt to fulfil your order five (5) times; however, if the item is still out of stock or cannot be sent to you after this time, we will skip that order and notify you. We will only attempt to charge you once the product is back in stock.

Promotional discount codes may be limited to the first order only or can be configured to apply to multiple recurring orders, depending on how the discount is set up. Gift cards can only be applied to the first payment. All recurring subscription orders must be paid with the saved card on file.

A recurring card billing to your nominated credit card, debit card, or digital wallet acceptable to us must be set up to be eligible for Subscribe and Save. If we are unable to process payment, then your product subscription order will not be
processed and your order will be cancelled. It is your responsibility to ensure your payment details are valid and up to date and that sufficient funds are available at the time of payment processing. All online card transactions on the NAK website occur through secure external payment gateways. We do not collect or store payment information and we cannot view or retrieve complete card details.

We reserve the right to change or cancel our Subscribe and Save service or any of these terms at any time.

You are granted a limited, non-exclusive license to access and use the website for personal purposes.

You must not use the website for any unlawful or unauthorised purpose, including but not limited to hacking, data mining, or distributing harmful content.

We reserve the right to suspend or terminate your access to the website if you violate these terms.

The following terms should be read alongside NAK’s Privacy Policy. These terms are subject to change from time to time without notice. These terms apply to your use of the NAK website (nakhair.com.au) and associated social media pages (including, but not limited to, NAK’s Facebook, Instagram and TikTok sites) (NAK HAIR Sites).

User-Generated Content means any text, audio, photograph and/or video submitted
by you to any NAK Hair Sites (Content). This may include:

Written testimonials; Content uploaded to NAK Hair Sites and tagged with an official NAK Hair / ORI Lab Australia / ROH Australia social media handle or hashtag; and/or Responses in the comment section of any NAK Hair Sites. If you produce any Content, you give NAK Hair permission to use, reproduce, modify, and publish in any medium any Content you provide. We are and shall be under no obligation to maintain any Content in confidence or pay compensation for any Content.

NAK does not claim ownership rights in any. Content.

All content on the website, including text, images, logos, and graphics, is the property of NAK Hair and is protected by copyright and trademark laws.

You may not reproduce, distribute, or modify any content without our prior written consent.

To the fullest extent permitted by law, NAK Hair is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Our liability is limited to the replacement of faulty products or a refund of the purchase price.

Your personal information is collected, used, and stored in accordance with our Privacy Policy which can be found here https://nakhair.com.au/pages/privacy-policy.

By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

These Terms and Conditions are governed by the laws of Australia.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

Address: 7 Eagleview Place, Eagle Farm, QLD, Australia, 4009

Clinically proven to strengthen and repair hair strands by up to 97% in 2 minutes.

This claim outcome is compared to non-chemically treated strands.

This claim is clinically proven for 24 KERATS®, the first biomimetic molecular repair technology for hair shown to be effective in just two minutes.

The products have been tested by two research groups: the University of Naples Federico II and Nutratech, a spin-off of the Complife group with the University of Calabria. Both are recognised as leading Italian universities in the field of cosmetics.

For any questions or concerns regarding shipping, refunds, or returns, please reach out to our Customer Support Team:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

We’re here to help and ensure your experience with NAK Hair is nothing short of exceptional.