• Australia Post Regular $9.95, free for orders over $70
• Australia Post Express $14.95, free for orders over $90

Please note: Orders that contain aerosols will be shipped via Direct Freight Express.

• Australia Post Regular - 3-9 Business Days
• Australia Post Express - 1-4 Business Days

Orders placed before 12pm AEST (Monday–Friday) will be dispatched the same business day. Orders placed after this time will be
dispatched the next business day. Excludes public holidays.

Australia Post will deliver your parcel, but please note that we aren’t responsible for any delays that may occur. Unfortunately, we cannot ship flammable items like aerosols via Express Post. They are classed as Dangerous Goods and will be sent via courier - Direct Freight Express and usually take 1-9 working days to arrive.

PLEASE NOTE: Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.22

While we strive to ensure timely delivery, please note that delays may occur due to factors outside our control, such as carrier
disruptions. For urgent deliveries, we recommend selecting the Express Shipping
option. Excludes aerosols.

Australia Post can deliver your parcel straight to a PO Box or Parcel Locker.

Just a heads up: If your order includes flammable products, we’ll need a street address instead.

Once your order has been fulfilled, you will
receive a tracking number via email to monitor its progress.

Orders placed before 1pm AEST from Monday - Friday will be dispatched the same business day. Orders placed after this time will be dispatched the next business day. Excludes public holidays.

If you have an Australia Post account attached to your email, they will send you a text message with options for your delivery. You’ll be able to choose whether you’d like your parcel to be left at your address without a signature, or if you prefer it to be taken to your local post office for collection.

Apologies for any confusion! Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.

Oh no! That's not the NAK way.

Here’s what to do:

• Keep the product and all packaging as you found it (even if it’s a little worse for wear).
• Snap a few photos of the damage
• Send your pics and your order number to our Customer Care team at support@nakhair.com.au.

We’ll jump on it and sort things out ASAP.

Please send us at email at support@nakhair.com.au with:

• A photo of what you recieved
• A photo of the packaging

Or hit us up on LiveChat.

We’ll chat with our warehouse team and get a replacement sorted for you.

At the moment we don’t ship internationally - but we’re working on it.

We offer a 30-day return and refund policy for:

• products which are unused, unopened and in original packaging; and
• incorrect, damaged, faulty or missing items.

Please review the details below to ensure your request is processed smoothly.

1. Incorrect, Damaged or Faulty Products

If you receive an incorrect, damaged, or faulty product, please contact us within 30 days of receiving your order. Include the following details in your email to support@nakhair.com.au:

• Order number
• Photos of the product (s) showing the issue.

Once verified, we will provide instructions for a replacement or refund.

2.  Missing Items

If an item is missing from your order, please notify us as soon as possible.

Please email us at support@nakhair.com.au:

• A photo of what you recieved
• A photo of the packaging

3. Change of Mind

We offer a 30-day Change of Mind return policy for products which are unused, unopened and in original packaging. Please contact us within 30 days of receiving your order. Include the following details in your email:

• Order confirmation number.
• Details of product(s) you would like to return.
• Reason for return.

If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item/s. if the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

4. Other Issues

If you experience any other issues with our products, such as an adverse reaction, please contact us at [insert email] with details. Our team will assist you in resolving the matter.

If you need to return a product in accordance with this policy, please follow these steps:

• Contact our Customer Care Team at support@nakhair.com.au to receive return instructions.
• Package the product securely to prevent damage during transit.
• We recommend you use a trackable and insured shipping service, as we cannot take responsibility for items lost or damaged in return transit.

Important Notes:

• Shipping costs for returns are the responsibility of the customer and are non-refundable.
• For hygiene reasons, we do not accept returns or exchanges for accessories.

Welcome to NAK Hair! By accessing or using our website (www.nakhair.com.au), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree to these terms, you must refrain from using our website. If you are uncertain about any of the terms, please contact NAK Hair before the completion of any purchase.

Purchase any three (3) NAK Signature products and receive the lowest priced item free.

Offer Details:

Purchase any three (3) NAK Signature products and receive the lowest priced item free.

Eligibility:

Offer valid only on products from the NAK Signature range.

All three qualifying products must be added to the cart for the discount to apply.

The discount will be automatically applied at checkout – no code required.

Promotion Period:

This promotion is valid from the start date until 11:30 PM AEST on 12 May 2025, unless extended or withdrawn earlier at the discretion of NAK Hair Australia.

Conditions:

The promotion applies only once per transaction (i.e., every third qualifying item is free).

The free item will always be the lowest priced qualifying product in the cart.

Cannot be combined with any other offer, discount, promotion, or promotional code.

No substitutions, rainchecks, or cashback will be provided.

Offer valid while stocks last.

Excludes Value Packs and Subscriptions.

Returns & Exchanges:

If you return any of the qualifying items, the refund amount will be adjusted to
reflect the promotional pricing.

If the free item is returned, no refund or credit will be issued for that item.

General:

This offer is available online only at nakhair.com.au and may not be available through other retailers or stockists.

NAK Hair reserves the right to modify, suspend, or cancel the promotion
at any time without prior notice.

By participating, you agree to these Terms & Conditions.

These Terms and Conditions govern your use of the NAK Hair website and your purchase of products from us.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms.

The website is intended for use by individuals aged 18 years or older. By using the website, you confirm that you meet this requirement.

All products available on our website are for personal use only and may not be resold or used for commercial purposes.

You agree to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines.

You should always check the ingredients for products to avoid potential allergic reactions.

Orders are subject to acceptance by NAK Hair. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorised activity.

In the event a product is unavailable, we will notify you and provide a full refund for the unavailable item.

Product descriptions, images, and pricing are provided for informational purposes. While we strive for accuracy, we do not guarantee that all information is error-free. NAK Hair reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Except where prohibited by law, NAK Hair may limit the number of products available for purchase by any one customer.

All prices are listed in Australian dollars (AUD) and include Australian Goods and Services Tax (GST) where applicable.

Prices are subject to change without notice, but orders will be charged at the rate in effect at the time of purchase.

Payment must be made at the time of purchase using one of the accepted payment methods listed on our website.

We may conduct pre-authorisations on your payment method to ensure sufficient funds are available.

NAK Hair is under no obligation to ship any goods ordered until payment for those goods has been received.

We offer shipping within Australia. Shipping fees and delivery times are outlined in our Shipping Information section.

Free Regular shipping is available for orders over $70 AUD, and Free Express Shipping is available for orders over $90 AUD.

Once your order is dispatched, you will receive a tracking number to monitor its progress.

NAK Hair is not responsible for delays caused by third-party carriers or customs processes.

We offer a 30-day return policy for products which are unused, unopened and in
original packaging. To initiate a return, please contact our customer service team at support@nakhair.com.au. If the purchase included a Gift with Purchase GWP), the gift must be returned along with the purchased item/s. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

Refunds will be processed to the original payment method within 7 business days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to a fault or error on our part.

If you’ve received an incorrect, damaged, or faulty item, please take a photo of the fault and contact us within 30 days of receiving your order. Do not dispose of the faulty item until we’ve had a chance to review.

If an item is missing from your order, please contact our Customer Support Team as soon as possible.

Promotional codes must be applied at checkout and cannot be added to completed orders.

Promotions cannot be combined with other offers unless explicitly stated.

NAK Hair reserves the right to modify or cancel promotions at any time without notice.

You are granted a limited, non-exclusive license to access and use the website for personal purposes.

You must not use the website for any unlawful or unauthorised purpose, including but not limited to hacking, data mining, or distributing harmful content.

We reserve the right to suspend or terminate your access to the website if you violate these terms.

The following terms should be read alongside NAK’s Privacy Policy. These terms are subject to change from time to time without notice. These terms apply to your use of the NAK website (nakhair.com.au) and associated social media pages (including, but not limited to, NAK’s Facebook, Instagram and TikTok sites) (NAK HAIR Sites).

User-Generated Content means any text, audio, photograph and/or video submitted
by you to any NAK Hair Sites (Content). This may include:

Written testimonials; Content uploaded to NAK Hair Sites and tagged with an official NAK Hair / ORI Lab Australia / ROH Australia social media handle or hashtag; and/or Responses in the comment section of any NAK Hair Sites. If you produce any Content, you give NAK Hair permission to use, reproduce, modify, and publish in any medium any Content you provide. We are and shall be under no obligation to maintain any Content in confidence or pay compensation for any Content.

NAK does not claim ownership rights in any. Content.

All content on the website, including text, images, logos, and graphics, is the property of NAK Hair and is protected by copyright and trademark laws.

You may not reproduce, distribute, or modify any content without our prior written consent.

To the fullest extent permitted by law, NAK Hair is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Our liability is limited to the replacement of faulty products or a refund of the purchase price.

Your personal information is collected, used, and stored in accordance with our Privacy Policy which can be found here https://nakhair.com.au/pages/privacy-policy.

By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

These Terms and Conditions are governed by the laws of Australia.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

Address: 7 Eagleview Place, Eagle Farm, QLD, Australia, 4009

For any questions or concerns regarding shipping, refunds, or returns, please reach out to our Customer Support Team:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

We’re here to help and ensure your experience with NAK Hair is nothing short of exceptional.