Customer Care

Customers will receive up to 40% off selected products across nominated collections at https://nakhair.com.au/collections/sale (Promotion). The Promotion commences at 8:00am AEST on Tuesday, 11 August 2026 and ends at 11:59pm AEST on Monday, 17 August 2026 (Promotional Period). 

General Terms: 

Eligible Products means selected products listed at https://nakhair.com.au/collections/sale.  

No discount code is required; prices are as marked.  

The discount applies only to Eligible Products included in the Promotion.  

The discount does not apply to shipping (if applicable).  

The Promotion excludes gift cards, subscription orders, bundles (unless otherwise stated), and products not explicitly included in the Promotion.  

The Promotion is available while stocks last and cannot be used in conjunction with any other promotion, discount, code, bundle, or offer unless otherwise stated.  

The Promotion is available to Australian residents only via https://nakhair.com.au/collections/sale and may not be available through other retailers or stockists.  

If Eligible Products purchased during the Promotional Period are returned, refunds will reflect the discounted purchase price paid.  

NAK Hair reserves the right to modify, suspend, or cancel the Promotion where reasonably necessary, including in the event of technical issues, fraud, or factors beyond its reasonable control, subject to applicable laws.  

NAK Hair reserves the right to correct any errors or omissions.  

By participating in this Promotion, customers agree to these Terms & Conditions. 

This Promotion commences at 8:00am AEST on Tuesday, 11 August 2026 and ends at 11:59pm AEST on Monday, 17 August 2026 (Promotional Period).  

Customers who make a Qualifying Purchase during the Promotional Period will receive: 

• one (1) FREE Scalp Brush (Promotional Item) with orders of AUD$49 or more; or 
• one (1) FREE Scalp Brush and one (1) FREE Cosmetic Bag (Promotional Item) with orders of AUD$99 or more,  

while stocks last (Promotion).  

General Terms: 

Customers must make a purchase in a single transaction via the NAK Hair website, https://nakhair.com.au/, during the Promotional Period (Qualifying Purchase).  

The Promotion is open to Australian residents only.  

Employees of NAK Hair are not eligible to participate in the Promotion.  

A maximum of two (2) Promotional Items may be supplied per Qualifying Purchase. 

Promotional Item(s) will be automatically added to Qualifying Purchases, subject to availability. No promotional code is required.  

Promotional Item(s) are not transferable, exchangeable, or refundable, and cannot be redeemed for cash or credit.  

Design, colour, and style of the Promotional Item(s) may vary and are subject to availability.  

Promotional Item(s) may be shipped with or separately from the Qualifying Purchase, at NAK Hair’s discretion.  

NAK Hair accepts no responsibility for any variation in the Promotional Item(s) supplied.   

Promotional Item(s) are available in limited quantities and only while stocks last. Once promotional stock is exhausted, the Promotion will end and no substitute will be provided.  

If a Qualifying Purchase is returned or refunded, and the order no longer meets the eligibility requirements for the Promotion, NAK Hair reserves the right to request the return of the Promotional Item(s) in their original, unused condition.  

NAK Hair reserves the right to modify, suspend, or cancel the Promotion where reasonably necessary, including in the event of technical issues, fraud, or factors beyond its reasonable control, subject to applicable laws.  

NAK Hair reserves the right to correct any errors or omissions.  

By participating in this Promotion, customers agree to these Terms & Conditions. 

By entering the NAK Hair "Win a PR Box" competition, you agree to the following Terms & Conditions. 

1. Competition Details 

• Competition Type: Game of Chance 
• Name of Promotion: Win a NAK Hair PR Box 
• Promoter: Natural Australian Kulture Pty Ltd (ABN 50 103 624 451), trading as NAK Hair Australia 
• Address: 7 Eagleview Place, Eagle Farm QLD 4009, Australia 
• Website: https://nakhair.com.au 
• Social Media: @nakhair 

2. Competition Period 

• The competition commences on Thursday 6 August 2026 at 9:00am AEST and concludes on Monday 31 August 2026 at 11:59pm AEST (Competition Period). 
• Entries received outside of the Competition Period will not be accepted. 
• The Promoter reserves the right to extend, modify, suspend, or cancel the competition at any time, subject to regulatory requirements. 

3. Eligibility 

• Entry is open to Australian residents aged 18 years or over at the time of entry. 
• The competition is not open to: 
• employees or contractors of the Promoter or its associated agencies; or 
• immediate family members of those employees or contractors. 
• Entrants must: 
• be Australian residents with a registered Australian address; 
• provide valid and accurate contact details, including a valid email address; and 
• be contactable by the Promoter. 
• Entrants who provide incorrect, misleading, or fraudulent information may be deemed ineligible at the Promoter's discretion. 

4. How to Enter 

• During the Competition Period, entrants must sign up to the NAK Hair newsletter via the official competition lead generation form. 
• Each valid sign up will receive one (1) entry into the draw.  
• Multiple entries per person are not permitted. 

5. Prize Details 

• There is one (1) prize to be won, for one (1) winner. 
• The prize is a NAK Hair PR Box with a total recommended retail value of AUD $264.70 RRP. 
• The PR Box will consist of a selection of NAK Hair products, with product assortment determined by stock availability at the time of prize fulfilment and at the sole discretion of the Promoter. 
• The prize must be accepted as awarded and is not transferable, exchangeable or redeemable for cash. No substitutions will be offered. 

6. Prize Draw & Winner Selection 

• All valid entries received during the Competition Period will be entered into the draw. 
• The winner will be drawn at random on Tuesday 1 September 2026 at 10:00am AEST at the Promoter’s Head Office (7 Eagleview Place, Eagle Farm QLD 4009 Australia). 
• The Promoter's decision is final, and no correspondence will be entered into.  
• The odds of winning depend on the number of eligible entries received. 

7. Winner Notification & Prize Claim 

• The winner will be notified via email within three (3) business days of the draw. 
• The winner must respond and confirm acceptance of the prize within seven (7) days of notification. 
• If the winner does not respond within this timeframe, the prize will be forfeited. 

8. Unclaimed Prize Redraw 

• If the prize is forfeited, a redraw will take place on Tuesday 15 September 2026 at the same location. 
• The redraw winner will be notified within three (3) business days of the redraw. 

9. Prize Delivery 

• The prize will be fulfilled and delivered by the Promoter to the winner's nominated Australian residential address via mail. 
• The Promoter is not responsible for prizes lost, delayed or damaged in transit due to circumstances beyond its reasonable control. 

10. Privacy & Marketing Communications 

• By entering, entrants acknowledge and agree that their personal information will be collected for the purpose of administering the competition, contacting the winner, prize fulfilment and marketing communications. 
• All personal information will be handled in accordance with the Promoter's Privacy Policy: 
• https://nakhair.com.au/privacy-policy 
• By entering, entrants consent to receiving marketing communications from NAK Hair. Entrants may unsubscribe at any time. 

11. General 

• The Promoter is not responsible for any technical issues, late entries or errors beyond its reasonable control. 
• The Promoter reserves the right to verify the validity of entries and entrants. 
• Errors and omissions excepted. 

Participants have the chance to win a NAK Hair Euro Summer Essentials Kit and a Louenhide Cosmetics Bag by entering via the official competition post on NAK Hair's social media channels. 

1. Promotion Details  

• This promotion is conducted, and the prize administered by Natural Australian Kulture Pty Ltd (ABN 50 103 624 451), trading as NAK HAIR AUSTRALIA, of 7 Eagleview Place, Eagle Farm QLD 4009, Australia (Promoter).   
• This promotion is a game of chance. It is free to enter, and each eligible entry has an equal chance of winning.   
• All entry instructions and prize information published by the Promoter forms part of these Terms and Conditions. Entry to the promotion constitutes acceptance of these Terms and Conditions. 

2. Promotion Period  

• The Promotion commences on Thursday 6 August 2026 at 9:00am AEST and concludes on Tuesday 18 August 2026 at 11:59pm AEST (Promotional Period). 
• Entries received outside the Promotional Period will not be accepted. 
• The Promoter reserves the right to modify, extend, suspend or cancel the Promotion at any time, subject to applicable laws. 

3. Eligibility 

• To be eligible to enter, entrants must be aged 18 years or over at the time of entry.  
• The Promotion is open worldwide, except where prohibited by local law. 
• Employees or contractors of the Promoter are ineligible to enter the promotion, as are their immediate family members.    
• Entrants must provide accurate contact details and be contactable by the Promoter. 
• By entering, entrants agree to be bound by these Terms & Conditions. 
• Entrants who provide incorrect, misleading, or fraudulent information may be deemed ineligible at the Promoter’s discretion.  

4. How to Enter 

• During the Promotional Period, entrants must: 
• follow @nakhairaustralia on Instagram; 
• like the official competition post; and  
• tag another Instagram user in the comments. 
• Each unique tagged account in a separate comment counts as one (1) entry.  
• Entrants may submit multiple entries by tagging different people in separate comments. 
• For a bonus entry, entrants may share the competition post to their Instagram Story and tag @nakhairaustralia. If the entrant's account is private, they may be required to provide proof of their Story share if requested by the Promoter. 
• Entries that are incomplete, fraudulent or do not comply with these Terms & Conditions may be deemed invalid. 

5. Prize Details 

• There is one (1) prize to be won for one (1) winner. 
• The prize includes: 
• 1 x NAK Hair Euro Summer Essentials Kit valued at AUD $250 RRP; and  
• 1 x Louenhide Vanessa Cosmetics Bag valued at AUD $59.95 RRP. 
• The prize must be accepted as awarded and is not transferable, exchangeable or redeemable for cash. 
• The odds of winning depend on the number of eligible entries received. 

6. Winner Selection & Notification 

• All valid entries received during the Promotional Period will be entered into the draw. 
• The winner will be drawn at random on Wednesday 19 August 2026 at 9.00am AEST at the Promoter’s Head Office (7 Eagleview Place, Eagle Farm QLD 4009, Australia). 
• The winner will be contacted directly via Instagram direct message and/or the contact details provided, within three (3) business days of the draw. 
• The winner must claim their prize within fourteen (14) days of notification.  
• If the winner does not respond within this timeframe, the prize will be forfeited and a redraw may take place. 

7. Prize Delivery 

• The prize will be fulfilled by the Promoter and delivered to the winner's nominated postal address. 
• The Promoter will not be liable for prizes that are damaged or lost in the mail or not delivered to the winner due to external circumstances outside of the Promoter’s control. No compensation or replacement prizes will be offered. 
• Any customs duties, taxes or import charges applicable to international winners are the responsibility of the winner. 

8. Privacy 

• By entering the Promotion, entrants acknowledge and agree that their personal information may be collected for the purpose of administering the Promotion, contacting the winner and arranging prize fulfilment, in accordance with the Promoter's Privacy Policy: https://nakhair.com.au/privacy-policy.  

9. General 

• The Promoter’s decision is final, and no correspondence will be entered into regarding the award of any prize or the pronouncement of a winner/s (as applicable).   
• Prizes awarded are subject to availability and are at the complete discretion of the Promoter.   
• The Promoter reserves the right to verify the validity of entries and entrants. 
• Should there be any technical malfunctions for any reason, the Promoter has the option to extend the time period for giveaways and/or change the specified day. The Promoter will then stipulate online or on social the new end time of the competition.   
• Errors and omissions excepted. 
• This Promotion is not sponsored, endorsed, administered by, or associated with Instagram, Meta or Louenhide. 

Eligibility:
To be eligible, customers must make a purchase in one single transaction on the NAK Hair website, https://nakhair.com.au/, during the Promotion Period (Qualifying Purchase) that includes at least one (1) ROH product.
The Promotion is available to all Australian residents who satisfy the eligibility requirements while stocks of the Gift last. Employees of the Promoter are ineligible for the Promotion.
One (1) Gift per order.

Gift Details:
Customers will receive one (1) ROH Scalp Renew Serum Mini (Gift) per Qualifying Purchase.
The Gift will be automatically added to any Qualifying Purchase, subject to availability. No code is required.
The Gift is not transferable, exchangeable, or refundable, and cannot be redeemed for cash or credit.
The Gift is a sample-sized promotional item and does not carry a retail value.
The Gift design, size, or packaging may vary and is subject to availability.
Delivery of the Gift may be shipped together or separately with the Qualifying Purchase subject to availability. The Gift will only be delivered to a customer with a Qualifying Purchase while stocks last. The Promoter will not be liable for any changes to the value or make up of the Gift.

Availability:
The Promotion commences on 18 June 2026 at 12PM AEST and continues until stocks last (Promotion Period).
The Promoter reserves the right to modify, extend, or cancel the Promotion at any time without prior notice.
Limited quantities available. Once stock is exhausted, the Promotion will end without notice.

Returns & Exchanges:
If any item(s) of the Qualifying Purchase are returned or refunded such that the order no longer includes a ROH product, the customer may be required to return the Gift in its original, unused condition.

General:
The Promoter is Natural Australian Kulture Pty Ltd, 7 Eagleview Place, Eagle Farm QLD 4009 Australia ABN 50 103 624 451 (Promoter).
By participating in this Promotion, you accept and agree to these Terms & Conditions.
Errors and omissions excepted.

• Australia Post Regular $9.95, free for orders over $49
• Australia Post Express $14.95, free for orders over $99

Please note: Orders that contain aerosols will be shipped via Direct Freight Express.

• Australia Post Regular - 3-9 Business Days
• Australia Post Express - 1-4 Business Days

Orders placed before 12pm AEST (Monday–Friday) will be dispatched the same business day. Orders placed after this time will be dispatched the next business day. Excludes public holidays. Orders may experience shipping delays due to public holidays, and during periods of high traffic.

Please note that during sale periods there may be a slight delay due to high order volumes and Australia Post demand.

Australia Post will deliver your parcel, but please note that we aren’t responsible for any delays that may occur. Unfortunately, we cannot ship flammable items like aerosols via Express Post. They are classed as Dangerous Goods and will be sent via courier - Direct Freight Express and usually take 1-9 working days to arrive.

PLEASE NOTE: Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.

While we strive to ensure timely delivery, please note that delays may occur due to factors outside our control, such as carrier
disruptions. For urgent deliveries, we recommend selecting the Express Shipping option (excludes aerosols).

Australia Post can deliver your parcel straight to a PO Box or Parcel Locker.

Just a heads up: If your order includes flammable products it will be delivered by a courier instead. Couriers can't utilise Australia Post PO Boxes and Parcel Lockers so we’ll need a street address instead.

Once your order has been fulfilled, you will receive a tracking number via email to monitor its progress.

Click here to track your Australia Post delivery.

Click here to track your Direct Freight Express Delivery.

Orders placed before 1pm AEST from Monday - Friday will be dispatched the same business day. Orders placed after this time will be dispatched the next business day. Excludes public holidays.

If you have an Australia Post account attached to your email, they will send you a text message with options for your delivery. You’ll be able to choose whether you’d like your parcel to be left at your address without a signature, or if you prefer it to be taken to your local post office for collection.

Apologies for any confusion! Australia Post now sends digital notifications about your parcel’s whereabouts, rather than a physical note. We recommend tracking your parcel online or keeping an eye out for an SMS to stay updated on its status.

Oh no! That's not the NAK way.

Here’s what to do:

• Keep the product and all packaging as you found it (even if it’s a little worse for wear).
• Snap a few photos of the damage
• Send your pics and your order number to our Customer Care team at support@nakhair.com.au.

We’ll jump on it and sort things out ASAP.

Please send us at email at support@nakhair.com.au with:

• A photo of what you recieved
• A photo of the packaging

Or hit us up on LiveChat.

We’ll chat with our warehouse team and get a replacement sorted for you.

At the moment we don’t ship internationally - but we’re working on it.

We offer a 30-day return and refund policy for:

• products which are unused, unopened and in original packaging; and
• incorrect, damaged, faulty or missing items.

Please review the details below to ensure your request is processed smoothly.

1. Incorrect, Damaged or Faulty Products

If you receive an incorrect, damaged, or faulty product, please contact us within 30 days of receiving your order. Include the following details in your email to support@nakhair.com.au:

• Order number
• Photos of the product (s) showing the issue.

Once verified, we will provide instructions for a replacement or refund.

2.  Missing Items

If an item is missing from your order, please notify us as soon as possible.

Please email us at support@nakhair.com.au:

• A photo of what you recieved
• A photo of the packaging

3. Change of Mind

We offer a 30-day Change of Mind return policy for products which are unused, unopened and in original packaging. Please contact us within 30 days of receiving your order. Include the following details in your email:

• Order confirmation number.
• Details of product(s) you would like to return.
• Reason for return.

If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item/s. if the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

4. Other Issues

If you experience any other issues with our products, such as an adverse reaction, please contact us at [insert email] with details. Our team will assist you in resolving the matter.

If you need to return a product in accordance with this policy, please follow these steps:

• Contact our Customer Care Team at support@nakhair.com.au to receive return instructions.
• Package the product securely to prevent damage during transit.
• We recommend you use a trackable and insured shipping service, as we cannot take responsibility for items lost or damaged in return transit.

Important Notes:

• Shipping costs for returns are the responsibility of the customer and are non-refundable.
• For hygiene reasons, we do not accept returns or exchanges for accessories.

Welcome to NAK Hair! By accessing or using our website (www.nakhair.com.au), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree to these terms, you must refrain from using our website. If you are uncertain about any of the terms, please contact NAK Hair before the completion of any purchase.

These Terms and Conditions govern your use of the NAK Hair website and your purchase of products from us.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms.

The website is intended for use by individuals aged 18 years or older. By using the website, you confirm that you meet this requirement.

All products available on our website are for personal use only and may not be resold or used for commercial purposes.

You agree to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines.

You should always check the ingredients for products to avoid potential allergic reactions.

Orders are subject to acceptance by NAK Hair. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorised activity.

In the event a product is unavailable, we will notify you and provide a full refund for the unavailable item.

Product descriptions, images, and pricing are provided for informational purposes. While we strive for accuracy, we do not guarantee that all information is error-free. NAK Hair reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Except where prohibited by law, NAK Hair may limit the number of products available for purchase by any one customer.

All prices are listed in Australian dollars (AUD) and include Australian Goods and Services Tax (GST) where applicable.

Prices are subject to change without notice, but orders will be charged at the rate in effect at the time of purchase.

Payment must be made at the time of purchase using one of the accepted payment methods listed on our website.

We may conduct pre-authorisations on your payment method to ensure sufficient funds are available.

NAK Hair is under no obligation to ship any goods ordered until payment for those goods has been received.

We offer shipping within Australia. Shipping fees and delivery times are outlined in our Shipping Information section.

Free Regular shipping is available for orders over $49 AUD, and Free Express Shipping is available for orders over $99 AUD.

Once your order is dispatched, you will receive a tracking number to monitor its progress.

NAK Hair is not responsible for delays caused by third-party carriers or customs processes.

We offer a 30-day return policy for products which are unused, unopened and in
original packaging. To initiate a return, please contact our customer service team at support@nakhair.com.au. If the purchase included a Gift with Purchase GWP), the gift must be returned along with the purchased item/s. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

Refunds will be processed to the original payment method within 7 business days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to a fault or error on our part.

If you’ve received an incorrect, damaged, or faulty item, please take a photo of the fault and contact us within 30 days of receiving your order. Do not dispose of the faulty item until we’ve had a chance to review.

If an item is missing from your order, please contact our Customer Support Team as soon as possible.

Promotional codes must be applied at checkout and cannot be added to completed orders.

Promotions cannot be combined with other offers unless explicitly stated.

NAK Hair reserves the right to modify or cancel promotions at any time without notice.

NAK’s ‘Subscribe and Save’ is a repeat order at various intervals created for an item when you select that option against the product when placing an order for it. All items may not be eligible for Subscribe and Save. 

You do not need an existing account to purchase a subscription order. Where applicable, subscriptions can be purchased at checkout like any other product. During checkout, you must agree to the cancellation policy to confirm you understand you are purchasing a subscription.

When a subscription is purchased, an account is automatically created for you. You can access this account by signing in via the store’s menu or by selecting “Manage your subscription” from subscription-related email notifications. Account access is password-free; simply enter your email address and receive a one-time
6-digit verification code to log in. Once logged in, you can manage your
subscription, including updating payment details, changing shipping
information, pausing or cancelling your subscription, viewing or skipping
upcoming orders, and reviewing past orders.

Subscribe and Save means you enjoy 15% off for every future recurring order with us for that item. The discount is based on our full regular price (i.e. when not on sale or other promotion) and cannot be used in conjunction with any other offer.

You can pause, skip or cancel a Subscribe and Save order at any time leading up to the placement date.

If any item in your Subscribe and Save order is out of stock or cannot be sent to you, we will attempt to fulfil your order five (5) times; however, if the item is still out of stock or cannot be sent to you after this time, we will skip that order and notify you. We will only attempt to charge you once the product is back in stock.

Promotional discount codes may be limited to the first order only or can be configured to apply to multiple recurring orders, depending on how the discount is set up. Gift cards can only be applied to the first payment. All recurring subscription orders must be paid with the saved card on file.

A recurring card billing to your nominated credit card, debit card, or digital wallet acceptable to us must be set up to be eligible for Subscribe and Save. If we are unable to process payment, then your product subscription order will not be
processed and your order will be cancelled. It is your responsibility to ensure your payment details are valid and up to date and that sufficient funds are available at the time of payment processing. All online card transactions on the NAK website occur through secure external payment gateways. We do not collect or store payment information and we cannot view or retrieve complete card details.

We reserve the right to change or cancel our Subscribe and Save service or any of these terms at any time.

You are granted a limited, non-exclusive license to access and use the website for personal purposes.

You must not use the website for any unlawful or unauthorised purpose, including but not limited to hacking, data mining, or distributing harmful content.

We reserve the right to suspend or terminate your access to the website if you violate these terms.

The following terms should be read alongside NAK’s Privacy Policy. These terms are subject to change from time to time without notice. These terms apply to your use of the NAK website (nakhair.com.au) and associated social media pages (including, but not limited to, NAK’s Facebook, Instagram and TikTok sites) (NAK HAIR Sites).

User-Generated Content means any text, audio, photograph and/or video submitted
by you to any NAK Hair Sites (Content). This may include:

Written testimonials; Content uploaded to NAK Hair Sites and tagged with an official NAK Hair / ORI Lab Australia / ROH Australia social media handle or hashtag; and/or Responses in the comment section of any NAK Hair Sites. If you produce any Content, you give NAK Hair permission to use, reproduce, modify, and publish in any medium any Content you provide. We are and shall be under no obligation to maintain any Content in confidence or pay compensation for any Content.

NAK does not claim ownership rights in any. Content.

All content on the website, including text, images, logos, and graphics, is the property of NAK Hair and is protected by copyright and trademark laws.

You may not reproduce, distribute, or modify any content without our prior written consent.

To the fullest extent permitted by law, NAK Hair is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Our liability is limited to the replacement of faulty products or a refund of the purchase price.

Your personal information is collected, used, and stored in accordance with our Privacy Policy which can be found here https://nakhair.com.au/pages/privacy-policy.

By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

These Terms and Conditions are governed by the laws of Australia.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

Address: 7 Eagleview Place, Eagle Farm, QLD, Australia, 4009

Last updated: 10 December 2025 

The NAK Hair mobile message service (the Service) is operated by Natural Australian Kulture Pty Ltd (NAK Hair, we, or us). Your use of the Service constitutes your agreement to these terms and conditions (Mobile Terms). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. 

By consenting to the Service, you agree to receive recurring SMS/text messages from and on behalf of NAK Hair through your network provider to the mobile number you provided, even if your mobile number is registered on the Do Not Call Register. SMS/text messages may be sent using an automatic telephone dialling system or other technology and will always include our brand name. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). 

You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with NAK Hair. Your participation in this program is completely voluntary. 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your network provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your network provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your network provider. 

You may opt-out of the Service at any time, by clicking the unsubscribe link in any SMS/text message to cancel. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other NAK Hair mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. 

For Service support or assistance, email support@nakhair.com.au. 

The network carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. 

Clinically proven to strengthen and repair hair strands by up to 97% in 2 minutes.

This claim outcome is compared to non-chemically treated strands.

This claim is clinically proven for 24 KERATS®, the first biomimetic molecular repair technology for hair shown to be effective in just two minutes.

The products have been tested by two research groups: the University of Naples Federico II and Nutratech, a spin-off of the Complife group with the University of Calabria. Both are recognised as leading Italian universities in the field of cosmetics.

Most-Loved Australian-Born Haircare Brand

In Australia. Based on company sales data (Kline Professional Hair Care Global Series: Market Analysis and Opportunities, 2025).

Most-loved Australian-born haircare brand

In Australia. Based on company sales data (Kline Professional Hair Care Global Series: Market Analysis and Opportunities, 2025).

95% agree hair feels more hydrated

Based on Hydrate Condition consumer perception of 20 participants 2025.

Bond building technology award winner

AHIA ANZ Hair Industry Awards 2025 Best in Care.

For any questions or concerns regarding shipping, refunds, or returns, please reach out to our Customer Support Team:

Email: support@nakhair.com.au

Phone: +61 7 3899 9133

We’re here to help and ensure your experience with NAK Hair is nothing short of exceptional.